Thank you for choosing our clinic for your medical, dental, and aesthetic needs. Below, we present our sales and cancellation policy, which aims to provide you with transparency and clarity regarding our services.
Medical, dental, and aesthetic services are provided and offered through our clinic and are available to you. By making an appointment or booking a treatment, you agree to the terms and conditions of our clinic.
Our staff will be available to provide you with detailed information about the services we offer, including procedures, costs, and potential risks.
Validity of Services
All prepaid services are valid for a maximum of 1 year. Once this period has expired, they cannot be used or refunded.
Reservation Policy:
The reservation will be considered confirmed once payment/pre-authorization has been made.
100% prepayment at the time of booking for the following appointments:
- Nutrition
- Nephrology
- Cardiology
- Physiotherapy
- Therapy
- Psychiatry
- Video consultations
- Weekend and holiday dental and medical visits
- Dental and medical emergency visits
- Home visits
- Prescription renewals
- STD, Covid, and drug tests
- Dental appointments longer than one hour
50% prepayment upon accepting the quote and the remaining 50% on the day of the intervention or completion of the treatment:
- Surgeries
- Health check-ups
- Veneers
- Dental implants
- Dental appointments of one hour or more
Pre-authorization of €75 to make a reservation for other services, including free appointments (such as initial orthodontic and nutrition appointments).
The pre-authorization will only be charged in case the cancellation policy is not respected.
Cancellation Policy
In case of 100% prepayment:
- Cancellations made more than 24 hours before the appointment will receive a 100% refund of the prepayment.
- If you cancel less than 24 hours before the appointment or do not show up, the prepayment amount will not be refunded; 100% penalty applies.
In case of 50% prepayment for surgeries:
At our clinic:
- Cancellations made more than 48 hours before the surgery will receive a 100% refund of the prepayment.
- If you cancel less than 48 hours before the surgery or do not show up, the prepayment amount will not be refunded; 100% penalty applies.
At external partner centers:
- Cancellations made more than 7 days before the surgery will receive a 100% refund of the prepayment.
- If you cancel less than 7 days before the surgery or do not show up, the prepayment amount will not be refunded; 100% penalty applies.
For all the above cases, international refunds will incur a charge of €15.
In case of €75 pre-authorization:
- Cancellations made more than 24 hours before the appointment will not be charged.
- If you cancel less than 24 hours before the appointment or do not show up, a €75 penalty will be charged.
Please note that these policies are subject to change, and it is the client’s responsibility to familiarize themselves with the current conditions when making a reservation. All prepaid services are valid for one year.
We appreciate your understanding and compliance with our reservation and cancellation policy. We are committed to providing you with quality service and strive to meet your needs effectively.
If you have any questions or need further information, please do not hesitate to contact us.
Feel free to let me know if you need any further adjustments or have additional requests!